Communications Lead


You will be able to provide communication strategies for a Shared Services company that promote and embed our values and strategic direction to 1000+ employees of ranging levels of seniority.

Nawat Shared Services requires a skilled and experienced Communications Lead to join our fast paced, delivery-focused organization. The successful candidate must have skills across a variety of disciplines, including but not limited to: Internal & External Communications, Stakeholder Engagement, Brand/Reputation Management, Media/Public Relations and Campaign Management.

Key Roles & Responsibilities

You will be able to provide communication strategies for a Shared Services company that promote and embed our values and strategic direction to 1000+ employees of ranging levels of seniority.

It is also imperative they have a deep understanding of local culture, concepts and sensibilities.

The role has three key elements:

  • Working closely with the CEO and senior leaders to communicate the company’s strategy and highlight achievements and challenges.
  • Drive high quality internal communication from major stakeholders to inspire employees and create a culture of transparency and openness
  • Drive high quality external communications to ensure Nawat is seen as an employer of choice and a leader in the Middle East shared services industry

Key Responsibilities

  • Develop an internal communications strategy and plan to convey the Nawat vision and inspire employees continually about our mission. This includes developing and delivering via multiple channels and tools to meet objectives and measure success
  • Develop an external communications strategy and plan to include multiple channels, digital and printed
  • A focus on social creating a strong social media presence on currently available platforms to display the story and profile of Nawat
  • Crete and develop the Nawat website
  • Create and develop the Nawat intranet
  • Be a guiding influence and driver for the continuing development of the Nawat brand
  • Provide communications counsel, coaching and support to the CEO and wider leadership team
  • Support colleagues in the development of their communications, initiatives, presentations and messaging
  • Create, write and edit compelling content, for example, press articles, CEO speeches and internal presentations.
  • Work with the HR Director and CEO to support internal / external events, roadshows and presentations to local universities for talent acquisition
  • Prepare formal presentations to the Exco and Board of both FAB and Nawat

Qualifications & Work Experience

  • Degree level education or the ability to demonstrate equivalent level of knowledge and experience.
  • Proven experience of successfully operating in an internal communications role in a complex and / or global organization.
  • Experience of working within a financial Shared Services environment.
  • Strategic thinker with gravitas, able to define and implement a communications strategy in accordance with corporate objectives.
  • Adept at establishing constructive working relationships. Must be assured when working with senior leaders, and feel confident in delivering clear advice, even if it’s not instantly accepted.
  • Enthusiastic and creative approach to delivering messages.
  • Creative thinker with proven experience of creative campaigns for employees to understand the company’s vision, values and strategy.
  • Familiar with uploading articles/ developing intranet sites and using internal communication tools.

About Nawat

NBAD is creating a Shared Services company with a clear goal in mind: to be the best at Shared Services in the region and support NBAD’s ambition to be recognised as the World’s Best Arab Bank. Our Shared Services is being created on a five core principles which will allow us to better serve our customers and ensure that we grow as a company and as individuals:

  • Simplicity & Standardisation
  • Transparency and Visibility
  • Capability Building
  • Continuous Improvement
  • Customer Centricity

The Values that support these Principles are: Customer Satisfaction; Operational Excellence and Employee Growth & Development.

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