Content Quality Assurance Manager at RAK Government Media Office

The Opportunity

This multifaceted role of Content Quality Assurance Manager is in charge of making sure that any publishable content that involves writing are free of any errors, whilst ensuring that texts are engaging and accessible to the readers. It involves correcting grammatical and spelling errors and also looking at the work and fixing any problems with style and tone. As a content quality assurance manager it is his/her role to ensure that material is clear, consistent, complete and credible, and that copy is well written, grammatically correct and accessible. He/she will take the initial material, or the copy, go through the visuals and make it ready for publication.

Responsibilities

Operations:

• Correcting spelling mistakes and grammatical errors when it comes to copy. From a visual perspective, he/she will ensure that the visuals used are apt.
• Sub-editing text written by a number of document creators to ensure consistent house style.
• Working with IT-based publishing systems and databases, as well as via the internet, CD-ROMs or from paper manuscripts.
• Liaising regularly with document creators, and events and activations team.
• Checking that document creators have provided all the required materials and paperwork.
• Resolving queries directly with the author of the report/document, e.g. style and text inconsistencies.
• Coding manuscripts for design features, such as hierarchy of headings, to instruct the production team.
• Liaising regularly with the external media agencies we are dealing with
• Creating artwork briefs to detail the content of illustrations.
• Ensuring that illustrations are correctly captioned and referred to in the text.
• Producing or working to a style checklist to ensure consistency in hyphenation, capitalisation, formatting of references, etc.Maintaining awareness of new words or phrases coming into popular usage with a view to ensuring they’re appropriate for the readership.
• Discussing and resolving any potentially libelous sections with the senior stakeholders.
• Retrieving articles from archives and rearranging the same for stories/reports issued by RAK Media Office.
• Preparing preliminary pages for the title, contents and preface of a publication.Overseeing the work of indexers, typesetters and designers.
• Ensuring that publications/reports/documents are prepared on budget and to schedule.
• Manage time effectively in order to achieve assigned tasks.
• Manage media storage and retrieval; ensuring all digital files are saved and digitally cataloged.
• Expert knowledge of digital file formats/ digital file delivery.
• Obtaining final approval, following up and sending it out to the Digital and Social Media Team.

Reporting and Analysis:

• Analyse and identify internal and external cost drivers and develop saving opportunities and benchmarking of industry standards and practices.

Management of Third Party Service and Contracts:

• Daily follow up with media agency we are dealing with.
• Prepare contracts and agreements of third party production companies based on the approved templates. Ensure that detailed SLAs are put in place should a third party vendor be chosen for a project.
• Work with the Legal and Finance department to develop standard contract templates and review any terms of business, which are not as per the approved standards.
• Work with the Finance Department to ensure payment to third party suppliers are as per the contract and ensure any escalations from the aforementioned are followed-up with the Finance Department.
• Monitor contract compliance to ensure they are in line with company terms and escalate any risks or contractual risks.
• Manage operational issues with third party suppliers on elements such as delivery, price, quality or service issues to ensure high standards and quality are maintained consistently.

Relationship Management:

• Plan and engage with different team members within RAK Government Media Office, understand their needs from content quality checking perspective.
• Maintain effective third-party relationships for continuous improvement on value creation initiatives

ACCOUNTABILITY

• Revenue under management
• Budget under management

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• RAK Media Office team.

Reasons for Interaction:

• Obtain content quality checking requirements.
• Support in selection of third party service providers if needed.

External:

• Third party service providers – Freelance writers

Reasons for Interaction:

• Obtain required services.
• Monitor and evaluate the performance/service to ensure quality & delivery.
• Resolve discrepancies in services provided to the organization.

Requirements

• Master’s degree in Publishing/Publishing studies coupled with experience in media/electronic media
• At least 10 years experience as a Content Quality Assurance head. Should have had experience working in news agencies, magazines, newspapers, or press offices, Government experience.
• A thorough knowledge of both English & Arabic language (both written and spoken).
• Ability to comprehend the written word must be exceptional. They should understand the rules of grammar and punctuation and should be meticulous with a keen eye for the smallest details.
• Reading comprehension.
• A methodical working style.
• Concentration, accuracy and great attention to detail.
• The ability to multitask.
• Tact and diplomacy for negotiating changes with originators of the publication/report.
• The ability to work to tight deadlines.
• Self-motivation.
• Ability to use Microsoft Word for the creation, editing, and review of documents including formatting text and tables, embedding graphics, and using tracking modes.
• Ability to use Microsoft Excel for the creation and use of spreadsheets including sorting and   filtering data, using basic formulas, and creating graphs.
• Ability to use Microsoft PowerPoint for creating, editing, and viewing presentations including using slide templates, inserting graphics, and printing handouts.
• Ability to use keynote, adobe premiere.

Competencies:

Flexibility

Proficiency Level:

High

How to apply

Please send your cover letter and CV at careers@rakmediaoffice.ae