Account Manager at SOCIALEYEZ

The Company

SOCIALEYEZ is a leading digital engagement agency empowering organizations to build more meaningful relationships with their target audience. We work with some the biggest brands in the region including Canon, Henkel, Philips, Dubai Roads & Transport Authority (RTA), Etisalat, HSBC, Dubai Parks & Resorts, Tim Hortons and Mazda. We pride ourselves in creating an exceptional work experience for our employees and we are seeking out top talent due to an exciting phase of expansion. If you are looking to work for an organization who are creative, strategic, demand excellence but also know how to have fun then our Dubai Headquarters could be the place for you.

The Opportunity

The Account Manager is primarily responsible for the management of relationships with clients.

Responsibilities

• Fully understands and applies the SOCIALEYEZ brand identity including our Vision, Mission, Core Values, Core Purpose and Brand Promise. This identity needs to guide all our actions and communications
• Ensuring each team member are trained when joining the business but also offers ongoing training and support throughout
• Developing effective strategies for each client following the company’s strategy outline and ensuring strategies are creative and innovative
• Ensuring the team has completed documentation in place for each client in line with company’s policies
• Ensuring the team is delivering regular insights to their clients
• Meeting clients regularly & working towards maintaining high satisfaction scores
• Reviewing the monthly client reports from the team
• Regularly initiating new highly strategic, innovative & creative campaign ideas for clients
• Research top influencers, competitors and trends in clients’ industry
• Create timely and engaging content plans optimized for platform used and intended audience
• Set guidelines for team members including community managers/customer service
• Analyze and report social media actions on a monthly basis for successes and new opportunities
• Conceptualize engaging and professional visuals with creative team / and content with copywriters, that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
• Continuously brainstorm for new campaigns and ideas with team members
• Approving all quarterly client activation plans &suggested campaign ideas
• Work towards bringing more leads and upselling
• Perform other job-related duties as assigned by direct manager

Competencies

Core Competencies

• Passion
• Creativity
• Strategic Thinking
• Proactivity

Behavioral Skills

• Team player
• Organizational Commitment
• Accountability and Ownership
• Adapting to change
• Creativity
• Flexibility
• Motivating Others
• Negotiation and Persuasion
• Relationship Building
• Analytical Thinking
• Balanced Decision- Making
• Leadership
• Strategic Thinking
• Result Focus (Delivering Results)

Technical Competencies/Skills

• Solid understanding of project management and reporting on progress
• Excellent command of English and Arabic
• Strong knowledge in MS Office
• Developed & implemented multiple social media strategies
• Strong understanding of social media advertising across Facebook, Twitter, LinkedIn and YouTube

Requirements

Education

Bachelor Degree in Mass Communication, Business Management, Advertising and Marketing, or any other related filed

Experience

3 to 4 years in digital marketing with strong focus on social media, with an agency background

How to apply

Please send your CV and a cover letter to hr@social-eyez.com